Food Waste Prevention Coach (Customer Success Manager)/Trainer
LeanPath Inc.
Posted: 10/17/2016
Location: Portland Metro
Closing Date: open until filled
Industry: Education, Environment, Technology
Type: Full Time
Description:
Food Waste Smart Meters
The Path to Food Waste Prevention Starts Here.
LeanPath, Inc. (www.leanpath.com) provides food waste smart meters which enable foodservice professionals to dramatically reduce food waste, lower food costs, and operate more sustainable facilities. We partner with customers in almost 50 states, Europe and Australia across numerous foodservice segments, including hotels, restaurants, colleges, hospitals, corporate dining facilities, contract management, casinos, military installations, schools, grocery stores and senior living facilities. LeanPath is a dynamic, growing, privately-held business based in Portland, Oregon.
LeanPath is hiring for a Coach/Trainer to join our team. This is a fast-paced and dynamic position working with Chefs and Managers from around the globe in their efforts to reduce food waste through on trainings, coaching, analyzing data, cultivating relationships, and storytelling.
The ideal candidate has:
• Experience in the food service industry
• Strong people skills and a track record for building relationships
• Excellent verbal and written communication skills
• A passion for sustainability and reducing food waste
• Proven ability to work independently and manage projects
• Exceptional aptitude for analyzing quantitative and qualitative data
Primary Component: Coaching
The Coaching component for this position plays a significant role in customer success through ongoing consulting and program support to chef-leaders and management. The Coach provides guidance in analyzing food waste data, identifying root causes of food waste, and recommending best practices for fostering behavior change, reducing food waste, and improving their bottom line. Coaching is done primarily via webinar platforms and requires a fair amount of generating reports for the client as requested. Possessing the ability to employ data storytelling techniques to help communicate analytical findings in a way that corporate executives and business managers can easily understand is critical.
Secondary Training Duties
In addition to the Coach role, this position will be responsible for training customers in the use of LeanPath products, services and implementation of LeanPath food waste prevention methods, either on-location or via web-based training platforms. The Trainer will coordinate trainings and play a role in client logistics planning and communication. On site trainings require the ability to teach in small and large group settings in an often a busy and noisy kitchen. Other trainings will be conducted in a conference room setting.
Travel will be required within the United States, as well as international travel. Travel is expected to be approximately two travel periods per month, with cyclical spikes due to customer launch needs. The first six months in the position may require more extensive travel due to client start up activities.
Education/Experience
• Bachelor’s Degree (or equivalent)
• Presentation/training experience (foodservice context preferred)
• Foodservice management and/or culinary arts experience
• Spanish language proficiency (preferred but not required)
Knowledge/Abilities
• Outstanding interpersonal skills and ability to adjust tone and content to relate effectively to customer, from front-line staff to management level
• Excellent verbal and written communication skills
• A passion for sustainability and reducing food waste
• High level of project management and organizational skills
• Exceptional aptitude for analyzing quantitative and qualitative data
• Proficient with office technology
• Has a desire to go above and beyond for clients
• Experience leading small group, large group and one-on-one training sessions at various organization levels
• Energetic, positive, confident attitude
• Comfortable teaching (coaching) via webinar platforms and delving into analytics and reports for foodservice clients
• Has (or is able to) successfully complete an advanced Food Safety Training Course
• Fully conversant with PC operating systems, Microsoft Office, Salesforce.com, Join.Me, and able to learn new software systems
• Ability to exercise independent judgment creatively and prudently to problem-solve with customers in a personalized manner
• Ability to travel within the US, ability to or can promptly obtain necessary documents for international travel, to client sites as required, including periods of extensive travel.
Benefits
• 100% employer paid health insurance plan: medical, dental, and vision
• PTO and paid national holidays
• Office located adjacent to scenic Fanno Creek Trail
Details
• This is a full-time exempt position based in Portland, Oregon. Compensation DOE.
Application Guidelines/Contact:
If interested and qualified, email resume and cover letter to hr@leanpath.com and specify ‘Coach/Trainer’ in the subject line. Please provide a link to your LinkedIn profile, if available.
Salary:
Information not posted