Community Warehouse program manager (Close not indicated)

Job Title: Program Manager - Portland

Hours: Full-Time, 37.5 hours per week (generally Monday-Friday 8:30AM-4:30PM)

Wage Range: $26-28/hour

Who We Are:

We’re your friendly local furniture bank, serving the Portland area for the past 20 years. How does a furniture bank work? We connect donated household goods and furnishings to our neighbors in need, creating stronger home foundations and brighter futures. At the center of a network of over 200 partners, Community Warehouse’s work is done in collaboration with organizations throughout the region.

Community Warehouse is an Equal Opportunity Employer, and we encourage applications from candidates who can contribute to the diversity of our organization. We believe by welcoming differences, encouraging new ideas, listening to and learning from each other, and providing opportunities for professional enrichment, we are better able to serve our community.

 

Responsibilities:

The Program Manager is responsible for the management of site-specific program operations. They will facilitate the implementation of Program goals, supervise site-specific Program staff, and represent the program site on Community Warehouse’s leadership team. The Program Manager will value working in a multicultural and diverse environment, support program access for clients, and champion agency goals.

 

Essential Duties:

  • Supervise and support staff team, including: Program Coordinator, Weekend Program Assistant, and Client Services Specialists.

  • Work effectively within a team-dependent environment and provide leadership that encourages collaboration at all levels.

  • Maintain an adaptable attitude to ensure all site and program needs are met.

  • Take steps to ensure Portland Program meets weekly, monthly, and annual goals.

  • Collaboratively manage staff to conduct client services: coordinate client scheduling, greet clients and case managers, review intake paperwork, collect waivers and program fees, and move furniture.

  • Maintain positive relationships with partner agencies and case managers; lead monthly case manager orientations.

  • Collaboratively manage staff to conduct donation intake: stay updated on list of accepted items to determine whether donations are appropriate for Program/Estate Stores, and gracefully decline donations that do not fit CW guidelines.

  • Work with Enterprise staff to determine which items are kept in the furniture bank and which items are sold in the Estate Store.

  • Ensure site-specific vehicles are serviced and in good operating condition.

  • Manage volunteers during daily shifts.

  • Cover weekend donation intake when staff is unavailable.

  • Work in collaboration with the Business Office to reconcile Accounts Receivable and ensure that paperwork is turned in on a timely basis.

  • Support Development and Communications efforts as needed.

  • As part of the Community Warehouse leadership team, support the organization's vision, values, direction, and policies.

  • Participate in performance evaluations of this position as directed by Program Director or Executive Director.

  • Other duties as assigned by Program Director or Executive Director.

 

Qualifications:

  • Bachelor’s degree in business, non-profit administration, social services, or related field; or equivalent (3-5 years minimum) site/staff management experience.

  • Strong, practiced staff management skills: ability to delegate and direct others, to lead group and one-on-one meetings, and maintain HR policies/procedures.

  • Experience leading with trauma-informed care and strengths-based practices.

  • Excellent organizational skills.

  • Strong verbal and written communication skills.

  • Ability to lift 50+ lbs repetitively.

  • Ability to drive a 20-foot box truck (truck driving training available).

  • Ability to multi-task and prioritize in a fast-paced, community-centered environment.

  • Ability to carry out practical actions to deal with issues directly.

  • Self-motivated, collaborative work ethic.

  • Values a joyful work environment.

  • Values growth and change.

  • Ability to work with and lead a diverse group of people.

  • Passion, idealism, integrity, positive attitude, mission-driven.

  • Proficiency in Microsoft Office programs and Gmail platform.

 

Benefits:

  • Employer-paid health, dental, and alternative health benefits for employee

  • Employer matches 3% in 401k retirement account

  • Life insurance

  • Paid time off

  • Training and professional development opportunities

 

To apply, please email your resume and cover letter to danit @ communitywarehouse . org and write in the email subject line: Program Manager Application. We thank you for considering this employment opportunity!